Buyer terms

Terms of service for NexusXchange buyers

Last updated May 1, 2026. These terms apply to all individuals reserving or purchasing parts on NexusXchange during the beta period. By placing a reservation or confirming a booking, you agree to the rules below.

Eligibility and account

  • Buyers must be at least 18 years old and provide a valid phone number during onboarding.
  • Accounts are personal and non-transferable. Creating multiple accounts to circumvent restrictions is prohibited.
  • NexusXchange may restrict access if account activity suggests fraud, abuse, or repeated no-shows.

Reservations and bookings

  • Placing a reservation signals intent to complete the transaction at a certified shop — it is not a binding purchase until the booking is confirmed.
  • Buyers are expected to attend the scheduled shop visit on time. Repeated no-shows may impact account standing.
  • Reservations that are not converted to bookings within the active window will be automatically released.

In-person verification

  • All transactions must be completed at a NexusXchange-certified shop that performs fitment and condition verification.
  • Buyers should not accept or pay for parts outside the platform workflow if they want transaction support or refund eligibility.
  • The certified shop's assessment of part condition and fitment is final for the purposes of completing the booking.

Payments and refunds

  • Payment is collected through Razorpay at the time of booking confirmation.
  • Refunds are available if a booking is cancelled before the shop visit or if the part fails the in-person verification check.
  • Refund timelines and eligibility rules may be adjusted during the beta as the payment model is refined.

Disputes

  • Disputes must be raised within 48 hours of the transaction being marked complete.
  • NexusXchange will review booking records, shop verification logs, and communications to resolve disputes.
  • Buyers agree to cooperate with any investigation and provide accurate information.

Beta terms

  • Coverage zones, part availability, and shop participation may vary while the beta is live.
  • Buyers accept that platform rules, pricing, and workflows may evolve as the marketplace model matures.
  • Continued use after a policy update constitutes acceptance of the revised terms.

Need help with a booking or refund?

Contact the beta support team for booking disputes, refund requests, or account questions.

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