Buyer terms

Terms of service for NexusXchange buyers

Last updated October 2026. These terms apply to everyone requesting parts or repairs on NexusXchange across India. By using the service you agree to the rules below.

Eligibility and account

  • Buyers must be at least 18 and give a valid phone number and email.
  • Accounts are personal and not transferable. Do not create multiple accounts to get around restrictions.
  • We may restrict access for fraud, abuse or repeated no-shows.

Requests and matches

  • A request tells sellers and shops what part or repair you need. A match is a possible deal with a seller or shop. Nothing is bought until you and the other party agree and complete it.
  • The one-time ₹9 match fee is generally non-refundable once the paid introduction or feature has been provided, because it pays for access to matching and communication tools rather than the result of a transaction. We will review duplicate or incorrect charges, a feature not being provided, and refunds required by law. Mandatory legal remedies are not limited.
  • Requests that go unanswered may expire and close automatically.

Paying for parts and repairs

  • NexusXchange does not collect or hold the price of a part or repair. You pay the seller or the shop directly, after you are satisfied that the part or work is as agreed.
  • For repairs, the shop's quote includes GST and a 2% platform fee. You can accept or decline a quote. Quotes are valid for 48 hours.
  • Do not pay in advance to anyone who asks you to move the deal off the platform.

Meeting and confirmation codes

  • Deals are meant to be completed at a certified shop that checks the device. Confirmation codes (PIN 1 and PIN 2) show that devices were handed over and that work is finished. Only share a code once that step has really happened.
  • Your personal phone and email are shared only if you consent and the other party has met the applicable payment condition. Some seller or business information may need to be displayed before a transaction under applicable e-commerce rules; this will be limited to required information and does not itself authorize publication of private contact details beyond what the law requires.

Suggested and verified shops

  • A shop marked Verified has completed the checks NexusXchange requires for that status and agreed to the applicable Shop Partner Terms. Verification is limited to those checks and is not a guarantee of the shop's licensing, work, products, safety or future conduct. Verified shops must follow their accepted terms and applicable law.
  • A shop suggestion that is not marked Verified is provided for convenience only. NexusXchange has not verified or approved that shop and does not endorse or guarantee it. Before engaging the shop, independently check its identity, registrations, qualifications, legal compliance, price and proposed work. You decide whether to engage it, and the shop is responsible for its own conduct, services, products and legal compliance. NexusXchange is not responsible for the shop's unlawful conduct or resulting loss, except for duties or liability that cannot lawfully be excluded. This does not limit your statutory rights or NexusXchange's own non-excludable duties.

No warranty from NexusXchange

  • Repairs and parts come from independent shops and sellers. NexusXchange gives no warranty or guarantee on them.
  • Any warranty is whatever the shop gives you in writing. You will see a reminder about this before you pay.
  • Back up and remove your personal data before handing over a device.

Concerns, refunds and disputes

  • For platform assistance and a discretionary platform-fee refund review, please raise a concern in the app within 48 hours after the deal is marked complete, or email support@nexusxchange.co.in. This internal service window does not bar a consumer complaint or limit a statutory right or legal limitation period. Consumer complaints will be acknowledged and redressed within applicable legal timelines.
  • Platform-fee refunds are decided by us case by case. We do not refund or recover money you paid directly to a seller or shop; that is between you and them, although we may help the parties talk and may act on the shop's account.

Need help with a booking or refund?

Contact the support team for booking disputes, refund requests, or account questions.

Contact supportSeller termsGeneral terms

NexusXchange is a product of Ajaa Industries, operated by GUDDATI SWETHA (Proprietor).