Seller terms

Terms of service for NexusXchange sellers

Last updated October 2026. These terms apply to everyone listing devices or parts on NexusXchange across India. By listing, you agree to the rules below.

Eligibility and account

  • Sellers must be at least 18, give a valid phone number and email, and list only devices they own or are allowed to sell.
  • Accounts are personal and not transferable.
  • We may restrict accounts for fraud, fake listings or repeated no-shows.

Listings

  • Describe your device honestly, including what is broken, and upload your own photos. AI tools may suggest details or price ranges from photos; they are only guidance, so check them.
  • Do not list stolen, counterfeit or illegal items.
  • Remove your personal data and accounts from a device before handing it over.

Matches, fees and payment

  • The one-time ₹9 match fee is generally non-refundable once the paid introduction or feature has been provided, because it pays for access to matching and communication tools rather than the result of a transaction. We will review duplicate or incorrect charges, a feature not being provided, and refunds required by law. Mandatory legal remedies are not limited.
  • NexusXchange never holds or pays out the sale price. The buyer or shop pays you directly, as agreed between you.
  • You are responsible for any tax that applies to your sale.

Meeting and confirmation codes

  • Hand over devices at a certified shop. Confirmation codes (PIN 1 and PIN 2) show that a handover and the work were completed. Do not share a code before the step has happened.
  • Your personal phone and email are shared only if you consent and the other party has met the applicable payment condition. Applicable e-commerce rules may require specified seller or business information to be visible before a transaction. Keep listing, price, condition and availability information accurate and current.

Concerns and disputes

  • For platform assistance and a discretionary platform-fee refund review, please raise a concern in the app within 48 hours after the deal is marked complete, or email support@nexusxchange.co.in. This internal service window does not bar a consumer complaint or limit a statutory right or legal limitation period. Consumer complaints will be acknowledged and redressed within applicable legal timelines.
  • Do not take a deal outside the platform to avoid fees; we may suspend accounts that do.
  • NexusXchange is not a party to the sale and gives no guarantee about buyers or shops, although we may help resolve concerns and act on accounts.

Questions about seller policy?

Reach the support team for listing disputes, payment queries, or account issues.

Contact supportBuyer termsGeneral terms

NexusXchange is a product of Ajaa Industries, operated by GUDDATI SWETHA (Proprietor).